F.A.Q2023-08-08T18:31:24+00:00

Frequently asked questions.

Frequently asked questions.

Will I get to see what the patch looks like before I place the order?2023-02-18T15:32:15+00:00
Yes, we will have our graphics art department create a full color proof for your review and approval, so that you can see what the patch will look like.
What is the tape backing used for?2023-02-18T15:31:59+00:00
The tape backing is a peel and stick backing that is excellent for a temporary application, like at a trade show or weekend event. The glue is very adherent. We recommend a hot cut border for patches with tape backing.
How durable is the iron-on backing?2023-02-18T15:31:47+00:00
When properly applied, the iron on backing is good for approximately 20-30 washings. We recommend a hot cut border if the patches are going to be ironed on.
What materials are your patches made of?2023-02-18T15:31:27+00:00
The background fabric for embroidered patches is a poly-cotton blended twill. The threads are 100% rayon.
What if I find patches that are cheaper?2023-02-18T15:30:53+00:00
Remember the old saying that you get what you pay for. Our patches are made with the finest materials and are guaranteed against defects. We have the best customer service in the industry and have an A+ rating with Trustpilot.
Do you charge for shipping or sales taxes?2023-02-18T15:30:01+00:00
We do not charge shipping for any order shipped to a United States & United Kingdom address. The only Country that we charge sales tax to is the United Kingdom since that is where our corporate office is located.
How can I pay for my order?2023-02-18T15:28:13+00:00
We have a secure order form that you can use to send your information. We accept PayPal & Credit Debit Cards.
How long will it take to get my patches?2023-02-18T15:26:55+00:00
Due to current shipping delays, expect your order to take 2 – 3 weeks from the time you confirm your order. If you need them sooner, be sure to let us know.
What is the minimum quantity I can order?2023-02-18T15:27:16+00:00
The minimum number of patches that can be ordered is 10 pieces per design size and color, however, there is a considerable saving if you order a higher quantity.
How do I get started?2023-02-18T15:24:47+00:00
The best way to get started is to access the free quote page and fill in the required information. There is a place there to attach your image. That will assure that we have the information we need to give you an accurate quote.
When will I be charged for the order?2023-02-18T15:33:44+00:00
Once you send us the approval to proceed, we will send you an invoice where you can pay with your credit/debit card or PayPal.
Why do I have to pay for my patches up front?2023-02-18T15:34:04+00:00
Due to the inherent nature of patches, they hold absolutely no value for anyone other than the person ordering them. Because of this, we must require payment at the time of the order.
What type of art file formats do you accept?2023-02-18T15:34:17+00:00
If you have vectored art in an .ai, .eps or .psd file, we would prefer to work with that, however, we can accept most common type of files, such as .jpg, .png, .gif, .doc, .pdf to name a few.
Can you make patches that are smaller than 2”?2023-02-18T15:36:04+00:00
Yes, we can, however, the minimum size of the patch would depend on the level of detail in the design.
Does my patch have to be round or square?2023-02-18T15:35:48+00:00
We can make your patch any shape that you want by using a hot cut border. Normally, a patches that is round, square, rectangular, triangular, or oval would have a merrowed border.
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