Privacy Policy
This website is owned and operated by Instant Patches. We recognize that visitors to our site may be concerned about the information they provide us, and how we treat that information. Instant Patches has created this privacy statement in order to demonstrate our strong commitment to protecting your privacy.
Information Collection
If you visit our site, but do not place an order or do not use our Free Quote form:
- We do not collect any personal information about you.
- We track page request data (such as IP address, browser type, referring website address, domain name, access times, and which pages were accessed on the site).
This data is collected in our server logs, so we can help diagnose problems with our website, monitor certain aspects of web queries, analyze trends, and administer our Website.
If you submit a request via our online Free Quote Form, we will request your:
- Name
- Telephone number
- Email address
If you place an order, we will request your:
- Name
- Telephone number
- Email address
- Shipping address
- Billing address, if different from the shipping address
- Payment information
Instant Patches does not collect any demographic information.
Information Usage
The personal information you provide us is used to:
- Verify the details of your order
- Send order confirmations
- Reply to your questions
- Deliver your order to you
- Pay for your order
- Send receipts
- Send marketing emails
Agents
We use outside shipping companies to fulfill orders, and credit card processing companies to bill you for goods and services. These companies do not retain, share or use personally identifiable information about you for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.
Information Retention
Personal information is retained by a secure method. The information is retained indefinitely.
Information Control
You can control your personal information by sending Instant Patches a request via postal mail. If we validate that you are the owner of the data, the information will be updated or deleted at your request. We will not sell, give, share, or trade your personal information with anyone that is not part of Instant Patches, except as disclosed within this privacy statement. Within the Instant Patches information is used for the limited purposes stated in this privacy statement. Personal information will only be used for the stated purposes. We also do not allow other companies to offer our customers products or services unless you opt-in to receive such notifications (such practice is currently not supported by Instant Patches).
Information Access
We provide you with the means to access the following:
- You may obtain the status of your order via phone, fax, or email
- Your personal information, as stated, and restricted, in the Information Control sub-section, less the credit card details
You can request access to your information, less credit card details, by contacting us via email info@InstantPatches.com
The staff of Instant Patches, does not have access to your personal information, except at the time of order processing, or by the database administrator via secure password access.
Information Security
We are committed to protecting the security of your personal information from loss, misuse, or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a secure server, with limited access, that is located in controlled facilities. Instant Patches’s internet security is audited daily by way of a third-party security service. Our security policy and procedures are reviewed monthly, and all of our staff is made aware of those security policies and procedures.
Information Protection for Children
Instant Patches is a general audience site and is not directed at children. We do not knowingly collect any personal information from children. We rate the site as 100% child-safe.
Cookies
Visitors to our website should be aware that non-personal information and data may be automatically collected by the Signature Patches website through the use of “cookies”.
“Cookies” are small text files a Website can use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto a visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigned site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allow the visitor to deny or accept the cookie feature. Instant Patches uses “cookie” technology only to obtain non-personal information from its online visitors in order to improve visitors’ online experience and facilitate their visits to our site. The cookie is retained for a period of time as described in the Information Retention sub-section of this privacy statement. If you have disabled cookies in your browser, you will still be able to view the content of our website.
External Links
The Instant Patches site contains links to external websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Trademarks
Any trademark referenced on this site is the property of the individual trademark owner.
Enforcement
If you have questions regarding this statement, you should first contact Instant Patches via phone, fax, email and/or postal mail; an acknowledgement reply normally is sent immediately, but please allow 30 business days for a reply to your specific inquiry. If you do not receive acknowledgement of your inquiry, or your inquiry has not been satisfactorily addressed not later then 30 days after it was made, you may log a complaint with one of the following:
Instant Patches enforces this privacy statement internally.
Change Control
If we decide to change our policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
We Care About Doing It Right
In addition to maintaining privacy and security controls over the information you share with us, Signature Patches works to accurately process our customer’s orders, answer questions, and provide outstanding customer service. During our normal business hours, our staff is available to answer any and all your questions about the products and services we offer.
Thank you for visiting our site. Please contact us should you have any questions about the operation of the site.